I have been blessed to never find myself in a situation where it was hard not to work Sunday. To be sure, there have been times when I could have had a job easily except I wouldn't work Sunday, but I always managed to find one at the times it really mattered. Working AT&T customer service has been good that way as well. However, recently it has been announced the call center's hours are being expanded to later at night in the normal week at Sundays as well. So far the scheduling process at our call center has involved a lot of guess work, poor training, and no respectable level of regularly allowing schedules to be readjusted to new needs. A schedule I have this week may be the schedule I'll have for the next year, or the next 2 months. Supposedly they were supposed to change every quarter, but a quarter of what no one has cared to explain.
Hopefully this will all work out. There's plenty of agents who would gladly work Sunday if given the chance, so I may luck out. In the meantime I'll just keep laughing at them each time they email our their survey link asking me to state yet one more time whether I like working Saturdays or Sunday's best, whether I'd prefer to work weekends or weekdays, and whether I could cope with a rotating schedule. I've taken the stupid survey at least 5 times already, with no sign yet of them stopping sending it to me to do over again. Maybe I didn't answer correctly last time.
3 months ago